A.C. Coy

Brand Ambassador

US-CA-Berkeley
2 weeks ago
Job ID
2017-17445
# of Openings
0
Category
Customer Service/Support

Overview

Our client is an industry leader in a niche’ sports entertainment business. We are committed to investing in resources that set us apart from our competition. For you, this means working for a company who provides excellent technology, supervisor support and training. The Brand Ambassador is responsible for attracting potential customers along with providing exceptional support and satisfaction to our existing customers.  

The Ambassador understands essential functions and how individual performance affects department metrics. Product knowledge and understanding of our process is an essential part of assisting our customers. Resolving conflict by understanding situations and determining the cause of the problems is key to explaining appropriate solutions.

 

Responsibilities

  • Responsible for managing partnership between headquarters and Berkeley venue
  • Opens and maintains customer accounts by recording and updating account information
  • Identifying and assessing customers’ needs to achieve satisfaction
  • React to problems and provide basic solutions based on prescribed guidelines or procedures
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Direct issues and/or concerns to the right person for resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

  • At least two years customer service, hospitality, or retail experience
  • Ability to interact and communicate with customers, possibly in demanding situations
  • Initiative to take on tasks and complete in a timely manner
  • Familiarity with CRM systems and practices
  • Work well in a fast paced and demanding department
  • Detail orientated along with product knowledge
  • Ability to use independent judgment and to manage and impart confidential information
  • Exceptional multitasking skills and problem solving skills

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