A.C. Coy

  • Technical Support / Software Engineer

    Job Locations US-PA-Pittsburgh
    Posted Date 2 weeks ago(4/6/2018 2:14 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Our client, a leader in the industry, is hiring a Technical Support / Software Engineer. This position will provide pre-sales support for point of sale / kiosk based software. The ideal candidate will have at least two years of experience.  Up to 50% travel.




    • Be the main contact for software changes/issues 
    • Formalize requirements for new projects/software changes from the Business Perspective
    • Provide contact point with third-party vendors in the market, over integration projects (e.g. payment systems, peripherals, 3rd party solutions)
    • Coordinate acceptance tests of new software deliveries for the market.
    • In house testing and responsible of Beta/Trial phases in the field.
    • Write/localize user/functional documentation based on customer requirements or based on his own understanding of the system
    • Provide functional/technical training to the local support teams
    • Be the escalation point to any software related issues in the market; will be in charge to open and follow-up software related incidents to central software support
    • Create all the documentation needed to support other departments (Support, Installation, Sales, Reporting, etc.)



    • General IT skills: Windows configuration, networking, remote control software (TeamViewer, UltraVNC Logmein, etc) and CRM solutions (eg Mantis), knowledge of HTML, XML, JSON formats
    • Good understanding of SW development cycles
    • Good understanding of Webservices (RESTful)
    • Proven ability to perform software functional analysis
    • Ability to learn to use both standard/commercial new tools and new software solutions
    • Organizational and strong Project Management skills
    • Documentation (technical/business) skills
    • SQL knowledge/understanding
    • Experience with C# or Javascript
    • Up to date with SW industry trends – AngularJS, MEAN dev stack, Mobile, etc.
    • Ability to learn scripting languages and build scripts
    • Reporting Services Tools experience


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