A.C. Coy

Unified Communications Technician

US-OR-Eugene | US-OR-Eugene
1 week ago
Job ID
2017-17610
# of Openings
1
Category
Information Technology

Overview

Our client, a leading technology solutions provider, has an immediate need for a Unified Communications Technician located in Eugene, Oregon.  This is a full time permanent position to support existing and future platform, product, service functionality, and multi-platform integration at client locations. 

 

Responsibilities

  • Install and program UC platforms which may include some or all of the following functionality:  Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage 
  • Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications
  • Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines
  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients
  • Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis
  • Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently
  • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs
  • Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations
  • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required
  • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs
  • Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site
  • Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions
  • Achieve performance targets established by leadership for applicable Key Performance Indicators
  • Perform other duties as assigned by management

Qualifications

  • Associate degree or Certification in a technology services/technical discipline, or equivalent work experience
  • Minimum 2+ years’ experience with Unified Communications (UC) systems
  • Industry and NEC specific certifications preferred
  • Implementation/Support Specialist/Expert (ACIS/ACSS or ACSE)
  • Proven ability to install, service, program, test and troubleshoot UC systems
  • Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy
  • Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents
  • Familiarity of PBX and other Legacy Voice products
  • Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision, punctual and present for work, informing appropriate individuals when work will not be completed in agreed upon time frame
  • Valid driver’s license and ability to safely drive company vehicles

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