A.C. Coy

UC Technician

US-TX-Dallas
1 month ago(12/20/2017 2:08 PM)
Job ID
2017-17679
# of Openings
1
Category
Information Technology

Overview

Our Client, a leader in the Communications industry, has an immediate need for a Unified Communications Technician . The position is located in Dallas, TX.  This is a direct hire full-time position. The ideal candidate will be responsible for supporting existing and future platform, product and service functionality and multi-platform integration at client locations.  Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. Candidates should have a solid background with NEC and have a minimum of 2-3 years' of experience.

Responsibilities

  • Install and program UC platforms which may include some or all of the following functionality:  Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.
  • Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.
  • Complete work orders for moves, adds, changes and deletions, on company supported product lines.
  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
  • Receive, plan and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
  • Coordinate with other Team Members 
  • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
  • Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with OSHA regulations.
  • Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items, as required.
  • Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meet SLAs.

Qualifications

  • Associate degree or Certification in a technology services/technical discipline, or equivalent work experience
  • 2-3 years’ experience with Unified Communications (UC) systems
  • NEC Unified Messaging
  • NEC VoIP Phones
  • Polycom conference room phones
  • Enghouse UCB
  • DV Analytics Encore Call Recording
  • MTS Call Accounting
  • VoIP Gateways
  • Custom Media Streamers and Servers
  • ATT Disaster Routing Services
  • PRI Lines
  • POTS Lines

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