A.C. Coy

NOC Operator

Job Locations US-PA-Canonsburg
Posted Date 6 days ago(2/13/2018 4:59 PM)
Job ID
2018-17783
# of Openings
1
Category
Information Technology

Overview

Our Client, has an immediate need for a NOC Operator for a contract role.  This role is to provide support that monitors, tracks, and escalates various issues to ensure company compliance requirements.  Additional duties include, provide support in a 24x7x365 days/year role that monitors, tracks, and escalates various issues to ensure company compliance requirements.  Candidates should have TWO (2) years of related work experience.

Responsibilities

  • Monitor alarm activity from remote communications sites to ensure company compliance
  • Open, track and close trouble tickets
  • Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes
  • Assist in the monitoring and control of after-hours headquarters building and site security
  • Interface with field personnel to verify repairs and testing of alarm systems
  • Assist in resolution of NOC daily reports
  • Basic troubleshooting and configuration of alarm systems
  • Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures
  • Provide first contact with land owners, outside vendors, police, fire and emergency service responders
  • Interface and assist with other NOC’s and their technicians during QLI’s, third party repairs and service outages

Qualifications

Education/Certifications

  • High school diploma or equivalent

Experience/Minimum Requirements

  • Previous customer service and/or service dispatch experience
  • Telecommunication experience preferred

Other Skills/Abilities

  • Basic telephone operation skills
  • Excellent customer service skills
  • Proficiency in Microsoft Office programs and ability to learn specialized system tools
  • Skilled at completing tickets for maintenance purpose
  • Ability to multi-task in a fast paced environment
  • Knowledge of wireless communications a plus
  • Detailed oriented with strong written and verbal communication skills

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