A.C. Coy

Deskside Support

Job Locations US-Pittsburgh
Posted Date 7 days ago(3/14/2018 11:45 AM)
Job ID
# of Openings
Information Technology


Our client in the Pittsburgh area is looking for a Desk Side Support Specialist. This team supports the executive and executive administrative team for our client's corporate headquarters. It also supports additional IT resources in the company. The ideal candidate will have the ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills.


  • Solve customer support issues by visiting the end-user's location.
  • Maintain and abide with compliance activities (these activities are driven from a central compliance group).
  • Experience in all areas of asset/lease management is important.


  • 2+ years of experience providing desk side support.
  • Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
  • Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
  • Ability to resolve Windows7 Operating System Issues and Errors
  • Basic Network troubleshooting skills and knowledge (mainly Cisco)
  • Proficient in the latest Microsoft Office Applications
  • Understanding of Symantec Virus Scan software 
  • Customer infrastructure support (wiring and connectivity)
  • Proficient in Microsoft Active Directory 
  • Sarbanes Oxley Policies and Processes 
  • Experience with Computer asset tracking and lease management
  • Experience with user ID creation 
  • Ability to communicate technical information to non-technical audiences 
  • Excellent Verbal and Written Communication Skills 
  • Ability to sift through technical issues and know what to do next and/or when to escalate for help
  • Ability to multi-task 
  • Team-oriented / team player / ability to share ideas as well as listen to ideas
  • Some experience with support and administration of telephones (PBX system and/or VoIP system).
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment
  • Remedy (Software experience (preferred) 

Depending on the location assignment, desk side support could include remote sites that in some cases may require travel 



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