A.C. Coy

  • Sr Developer/Production Support

    Job Locations US-PA-Pittsburgh
    Posted Date 1 week ago(5/15/2018 9:20 AM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Our client, is seeking a Sr Software Developer/Production Support Engineer. This is a remote work from home position but will be required to be onsite as needed. This is a key role that will involve coordination with developers, product management, and customer relationship teams to stay on track and ensure they have the best product in the market. This position will be responsible for performing troubleshooting, performing hot-fixes as necessary, and working in coordination with the Engineering team. Candidates should have six or more years of experience.


    • Provide operational & technical support; be accountable for important tasks such as: incident management, internal customer consultations, security process & controls, resource management, application recovery & code promotion
    • Organize, host and support technical bridge for incident & work on action plans from Root Cause Analysis (RCA)
    • Coordinate / manage incident escalation to Engineering team
    • Handle operations request queue, resolve requests & provide guidance
    • Implement and coordinate change promotions with Engineering team & related parties for change review, resource assignment & schedule
    • Create and manage automated testing scripts for hot-fixes
    • Perform manual and automated testing on SaaS interfaces
    • Review database for changes, logs, and expected outcomes
    • Track and report on software tasks, reported issues, and support activities
    • Become an expert in the data used by our clients
    • Be able to solve technical problems on your own
    • Diagnose user issues and determine resolution paths with excellent customer service
    • Coordinate the escalation and resolution of complex cases
    • Develop and/or enhance automated testing framework
    • Involve in other testing aspects (performance, usability, stress/load testing
    • Ability to generate test data


    • Six or more years of experience with .NET Development
    • Strong Experience with AWS toolsets
    • Experience with Development and DevOps (ex: MVC, Angular, Python, SQL Server, Redshift, Jenkins etc)
    • Strong experience with working with DevOps to incorporate automate testing into build/deploy process.
    • Prior experience with Production Support with quality assurance in mind
    • Experience with software lifecycle management
    • Ability to work in a fast-paced, dynamic, start-up environment
    • Experience with SDLC (Software Development Life Cycle)
    • Prefer experience and exposure to healthcare data


    • 4 year degree from an accredited university, preferably in an IT-related field


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