A.C. Coy

  • Network Operations Center Manager

    Job Locations US-OR-Beaverton
    Posted Date 3 weeks ago(6/25/2018 5:01 PM)
    Job ID
    2018-18006
    # of Openings
    1
    Category
    Information Technology
  • Overview

    As a NOC Manager, you will be an instrumental part of the client's Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it’s KPI’s. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment. 

    Responsibilities

    • Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met
    • Oversee day-to-day NOC operations, escalations, ticketing and communications
    • Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution
    • Identify areas for process and efficiency improvement within the team
    • Create documentation around new workflows, and ensure that training is provided for internal team members
    • Serve as part of the escalation path for internal and external network issues
    • Gather reporting on network Service Level Agreements (SLA’s) and team Key Performance Indicators (KPI’s), and ensure that these metrics are being met
    • Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed
    • Oversee network repair and after-hours maintenance activity (switch, transport and trunks)
    • Will be part of a rotating management on-call schedule
    • While on-call, subject to receiving call outs 24 hours, 7 days a week

    Qualifications

    • 2 - 5 years working in a network operations environment
    • Understanding of carrier-level VoIP-based technologies
    • Possess IP networking ability to troubleshoot layers 1 - 3
    • Has a passion for highest quality work and close attention to detail
    • Have experience leading a technical problem-solving team
    • Strongly self-motivated, willing to overcome challenging problems and identifying new opportunities for process improvement
    • Ability to prioritize work while multitasking
    • Excellent written and oral communication with an emphasis on building a stronger team

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