A.C. Coy

  • Microsoft Dynamics CRM Business Analyst

    Job Locations US-PA-Carnegie
    Posted Date 4 weeks ago(6/18/2018 11:46 AM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Our Client, a global consulting firm headquartered in Pittsburgh, has an immediate need for a Microsoft Dynamics Customer Relationship Management (CRM) Business Analyst. This individual will play a hybrid product owner role, collecting and analyzing requirements and solving business problems using Microsoft Dynamics 365 CRM solutions. Additionally, this position will serve as a liaison between users and technology teams.


    Located in the Greater Pittsburgh area, this will be a full-time position with excellent benefits, professional development opportunities, and career growth potential. (Plus a flexible schedule, free parking and an onsite gym)


    • Responsible for identifying, developing and deploying end-user solutions in Dynamics 365 CRM system. 
    • Employ deep techno-functional knowledge and familiarity with the Microsoft Dynamics 365 CRM application. 
    • Provide a variety of advisory services around project management, business process development, implementation and application change management support. 
    • Support the translation of business requirements into CRM solutions.


    • Five or more years of experience in enterprise business application development and delivery (e.g., CRM, ERP)
    • Three or more years of experience with project implementation and working experience using Microsoft Dynamics 365 and Microsoft Dynamics CRM online
    • Three or more years of project experience creating functional designs, test conditions and test scripts.
    • Two or more years of experience with system integration or user acceptance testing
    • Two or more years of experience with business process design or re-engineering
    • Two or more years of experience implementing or using CRM systems to support sales and marketing function.
    • Knowledge of the Dynamics CRM 365 Product and hands on experience configuring the product including: Entity Creation, Workflows, Business Rules, Business Process Flows, etc.

    Preferred Qualifications

    • Project experience working with global and offshore project teams is a plus


    • Bachelor’s degree in Computer Science, Information Technology, or related discipline preferred



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