A.C. Coy

  • Support Technician II

    Job Locations US-OH-Columbus
    Posted Date 3 weeks ago(6/26/2018 10:39 AM)
    Job ID
    2018-18062
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our client, a leader in their industry is actively seeking a Level II Support Technician for a 12 month contract in the Columbus, Ohio area. The support technician will provide strong technical and courteous support for the client’s employees, including: responding to technical issues in a timely manner, quickly and accurately troubleshoot issues, and configuring systems remotely. 

    Responsibilities

    • Maintain second level end user computing skills in technologies utilized throughout the organization. 
    • Remain current on day to day technical changes, issues and announcements. 
    • Consistently demonstrate the ability to think “outside the box” and come up with solutions to technical problems. 
    • Develop and maintain an understanding of the client’s IT infrastructure and operations. 
    • Determine if a problem should be resolved by the team, and if not, escalate to the appropriate support team. 
    • Document completely and accurately work done for each incident. 

    Qualifications

    • Prior experience in a customer focused second level end user technical support environment. 
    • Excellent phone etiquette and strong written and oral communication skills. 
    • Strong trouble-shooting and analytical skills. 
    • Punctual and accountable. 
    • Ability to remotely troubleshoot computer issues (e.g., via LANDesk). 
    • Ability to stay focused and self-motivated. 
    • Ability to learn and retain new information. 
    • Ability and willingness to thrive in a fast paced support environment. 
    • Ability to meet departmental goals requirements. 
    • Ability to provide strong second level support & troubleshooting for: 
      • Windows 7 and Windows 10 
      • IE 11 and Chrome 
      • MS Office 2013 and newer products 
      • LANDesk or equivalent 
    • Familiar and skilled working with ServiceNow or equivalent ticketing system 


    Shift Information 

    • Shift start and end hours are subject to change as business needs dictate with normal start time being 8:00. Every 8 to 10 weeks each member of the team will be on-call during non-business

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