A.C. Coy

  • Software Implementation Specialist

    Job Locations US-PA-Bridgeville
    Posted Date 2 weeks ago(6/29/2018 4:49 PM)
    Job ID
    2018-18073
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our Client, a global consulting firm headquartered in Pittsburgh, has an immediate need for a Software Implementation Specialist to work closely with internal teams as well as clients to ensure successful product software implementations from pre-sales through post implementation.   This individual will provide pre-sales consulting and then support the sales and consulting organizations, serving as the primary technical resource for ongoing client interactions.

     

    Located in the Greater Pittsburgh area, this will be a full-time position with excellent benefits, professional development opportunities, and career growth potential. (Plus a flexible schedule, free parking and an onsite gym)

    Responsibilities

    • Consult with Account Executives and Consulting partners to provide implementation strategies that meet client requirements; Participate in conference calls, webinars and onsite strategy meetings.
    • Provide 1st and 2nd Level support to assist internal associates and clients with technology product issues and provide in-depth technical and product knowledge.
    • Assist with usability and/or user acceptance testing with clients and internal partners to ensure software solution meets client expectations.
    • Monitor incident tracking queue for new issues; utilize ticket management software to appropriately document and escalate issues.
    • Act as a client advocate by providing client feedback and enhancement requests to Product Development as part of the Continual Service Improvement process.
    • Communicate progress and status of critical, high profile technology product issues to internal and external stakeholders until workaround or resolution.
    • Maintain ongoing communication with global Solution Consulting team to remain up-to-date on technology product releases, triage issues, and share troubleshooting toolsets.

    Qualifications

     

    • BA/BS degree required (or equivalent combination of education and experience)
    • Ability to interface effectively with Senior level clients, vendors and internal partners.
    • 2 years’ experience working with Microsoft SQL Server and SQL administration; Ability to create SQL queries.
    • Ability to build productive customer relationships.
    • Experience with global business operations
    • Ability to maintain stable performance under pressure or opposition. 
    • Any experience with Human Resources Information Systems (HRIS) such as Talent Management systems and Learning Management systems (LMS)

     

     

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