A.C. Coy

  • Application Support Analyst

    Job Locations US-PA-CORAOPOLIS
    Posted Date 2 weeks ago(7/2/2018 1:20 PM)
    Job ID
    2018-18083
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our client, is seeking an Application Support Analyst.  The Application Support Analyst’s role is responsible for delivering support to end users in the organization regarding the effective and efficient use of custom developed and third-party applications in fulfilling business objectives.  Candidates should have a minimum of four years of work related experience.

    Responsibilities

    • Field incoming problem tickets, as a Tier 2 resource, from end users and the help desk personnel to resolve application and software issues within servers, databases, and other mission-critical systems
    • Troubleshoot and develop technical solutions for software-related issues experienced by end-users
    • Analyze issue resolution data, make recommendations for support process improvement, and assist in the implementation of changes
    • Document all pertinent end user identification information, including name, department, contact information, and the nature of the problem or the issue
    • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution
    • Communicate application problems and issues to key stakeholders, including management, development team members, end users and unit leaders
    • Test fixes and perform post-resolution follow-up to ensure problems have been adequately resolved
    • Apply diagnostic utilities to aid in troubleshooting

    Qualifications

    • Four or more years of experience in an application support, or equivalent type of role
    • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
    • Hands-on knowledge of SQL in a SQL Server environment and the ability to write simple to moderately complex SQL queries
    • Experience providing Application Support Services 
    • Basic knowledge of C# and PowerShell script development
    • Basic knowledge of System Security
    • Good knowledge of Windows and MS Excel

    Education:

    • Bachelor’s degree in an IT-related field or equivalent amount of experience and/or training

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