• Staging Consultant

    Job Locations US-PA-New Kensington
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-18185
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our Client, a leader in the manufacturing industry, has an immediate need for a Staging Technician.  The position is located east of downtown Pittsburgh.  This is a 12 month contract assignment with possibility of an extension.  Ideal candidates must have 3+ year of computer staging experience.  

    Responsibilities

    Primary Purpose of the Job:

    Central Staging role is responsible for the initial configuration of new computer hardware prior to delivery to North American locations for deployment to the end user. This role is part of the Central Services Hardware Management team which provides the customer-facing management of computer, computer accessories, mobile phone and teleconference services acquisition, lease management activities, hardware life cycle management, process improvement, data analysis and research, preferred supplier interaction, and customer service within a dynamic and fast-paced team environment.

     

    Major Activities/Key Challenges:

     

    • Computer and peripheral packaging and shipping.
    • Receiving of new computer hardware equipment and validation to the order.
    • Active management of local inventory of computers and peripherals.
    • Electronic update to incident tickets associated with computer equipment.
    • Utilize internally developed processes and tools, as appropriate.
    • Communication with team members, end-users, peers, management and preferred hardware suppliers as required.
    • Assist in the development of reporting and process improvement efforts.
    • Manage the Service Level Agreement (SLA) process in assigned area(s) of responsibility.
    • Follow verbal or written instructions as well as appropriate methodologies, processes, and procedures.
    • Keep track of received data and source documents, by scanning and electronic filing - work with appropriate individuals to resolve questions, inconsistencies, or missing data.
    • Provide back-up support to other roles within the team, through cross-functional training and ongoing updates in that area.
    • Configuration (staging) of new computer equipment for all North America locations

     

    Qualifications

    Technical Skills:

    • Proficiency with MS Excel
    • BMC Remedy or another incident management system
    • FedEx or other shipping software is a plus

    Certifications:

    • N/A

    Education:

    • Associates Degree in Information Systems or 3 years of comparable experience

    Prior applicable experience:

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