• Manager of Systems and Storage

    Job Locations US-PA-Butler
    Posted Date 1 month ago(9/18/2018 11:55 AM)
    Job ID
    2018-18257
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our client, a leading regional provider of integrated communications, entertainment, and internet services, is currently seeking candidates for a Manager of Systems and Storage position. This individual will be a key member of the leadership team, responsible for managing the systems functions within the IT Infrastructure Group, and overseeing the installation, maintenance and tracking of server based systems and software. 

     

    Located North of Pittsburgh, this full-time position will have an excellent salary and benefits package, including medical, dental, vision, and 401K.

    Responsibilities

    • Manage the staff of the systems team including motivation, hiring, terminations, reviews, and overall performance and training. 
    • Develop, manage, measure and monitor service level agreements for all systems under the IT Systems teams oversight.
    • Build and advance relationships with all IT units to ensure that IT services are communicated and adhered to.
    • Prepare cost analyses, budget plans and proposals as needed to support internal and external projects
    • Be an active member of the change, asset and problem management teams responsible for increased call avoidance, improved asset use and decreased end-user downtime.
    • Leverage industry standard best practice such as the Infrastructure Library (ITIL) to drive continual process improvement.
    • Promote a services based architecture to support the business applications teams and company objectives.
    • Perform trend analyses, and develop action plans for managing growth of systems, storage while managing complexity and reducing costs.
    • Staffs systems team and development projects with systems engineers overseeing project deliverables for the systems team.
    • Manage service level agreement adherence and oversight for ticketing, escalation and problem resolution for systems team issues.
    • Application owner for email, enterprise monitoring, storage and instant messaging applications
    • Ensure proper escalation reporting and cross team resolution of third level issue analysis and troubleshooting as outlined by the Armstrong Incident Management processes.  Must be able to be a backup for the Problem Manager role when needed.
    • Maintenance window planning, communication, staffing and oversight
    • Documentation and communication of server, storage and core services standards and processes
    • Assists in development of budgets for capacity, maintenance, growth and compliance

    Qualifications

    • Three to five years in an IT Supervisory role
    • Proven track record in managing a Systems team
    • Strong technical experience in managing, supporting and deploying Microsoft server products
    • Experience in developing server solutions for custom built and off the shelf applications in a fast paced company environment.
    • Experience and/or exposure to enterprise change and configuration management processes
    • Strong written and verbal communication skills
    • Exceptional customer relations management skills
    • Enterprise management of a systems team responsible for 200 plus servers
    • Multi discipline management experience of diverse technical resource within one team or as a manager of sub teams (Windows, Linux, Mainframe, SQL)
    • Proven track record of success in managing a team of 6-10 support individuals
    • Ability to manage IT projects from inception through to completion using standard project management processes.

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