• Product Support Representative

    Job Locations US-PA-Pittsburgh
    Posted Date 3 weeks ago(10/1/2018 2:04 PM)
    Job ID
    2018-18290
    # of Openings
    4
    Category
    Information Technology
  • Overview

    Our client, a leader in their industry, is actively seeking a Product Support Representative for a 12 month contract assignment in the Monroeville, PA area. This role will have the primary responsibility within the call center for providing internal and external customer support for our client’s compliance monitoring product line. Beyond the primary call center job functions, this position will also provide customer support during new product installations.

    Responsibilities

    • Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.) 
    • Remote configuration of software according to customer specifications. 
    • Post install support within the product support call center. 
    • Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application. 
    • Inform Product Managers on customer issues related to software utilization and software design. 
    • Must maintain technical expertise with our client’s products and their usage as well as general networking and PC skills. 

    Qualifications

    • A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired. 
    • Professional phone skills and Customer Service Skills highly desired. 
    • Experience with use of software including Microsoft Office, Word, Excel and SAP required. 
    • Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role. 
    • Knowledge of Windows XP, Vista, 7, and 8 Operating systems required. 
    • Knowledge of Android and iOS mobile operating systems highly desired. 
    • Knowledge of SQL Server preferred. 

     

    Education: 

    • Minimum of an Associate’s degree in Computer Science or I.T. Bachelor’s degree preferred. 
    • Relevant I.T. certifications such as Microsoft Certified Professional (MCP) or Network+ a plus. 

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