• ITSM Process Analyst

    Job Locations US-PA-Pittsburgh
    Posted Date 2 weeks ago(10/11/2018 11:40 AM)
    Job ID
    2018-18316
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our Client, a leader in the manufacturing industry, has an immediate need for an ITSM (ITIL/COBIT 5) Process Analyst.  This is a 14 month contract assignment with possibility of an extension.  Ideal candidates must have 5+ years of ITSM experience working in an enterprise environment.

    Responsibilities

    • Assist Client with preparation for ITSM  technology selection and implementation
    • Work with capability owners on requirements gathering and process analysis
    • Perform coaching and reviews
    • Assist with training
    • Establish ITSM framework and structure to align with industry ITIL/COBIT standards

    Qualifications

    Technical Skills:

    • ITIL, COBIT and ITSM-5+ years of experience required
    • Detail orientation with skills using Project, PowerPoint, Word, Excel, Collaboration Toolsets
    • Training and/or practical knowledge using ServiceNow, Remedy, Cherwell, PPM solutions
    • Background in IT Governance, IT Service Management Leadership, PMO Leadership, with IT Financial background

    Certifications:

    • ITIL or ITSM is preferred.

    Education:

    • Bachelors degree or equivalent is preferred.

    Prior applicable experience:

    • Process orientation with Strong Communication and Change Management skills
    • Global experience – with cross-functional, regional teams
    • In-house IT experience vs. just consulting background 

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