• Customer Service Support

    Job Locations US-OH-Columbus
    Posted Date 2 weeks ago(11/5/2018 12:57 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Our client, a leader in the utility industry, has an immediate need for a Customer Service Support. This position is located in Columbus, Ohio. This is a 12 month contract assignment. Ideal candidates must be comfortable in a phone support role.


    • These candidates will be providing phone support to end users who receive new Windows 10 computers.
    • Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
    • Assess the nature of problems and resolve basic support issues.
    • Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones.
    • Log or record support tickets and/or cases.
    • For more complex issues, transfer internal customers to second-level Help Desk Technicians.


    • Customer Service and Windows 10 support experience 
    • Candidates may be asked to work shifts including nights, weekends & holidays.
    • Further, candidates may be called out after-hours to provide emergency support.
    • Wiring responsibilities require the ability to differentiate between colors.


    • Associate Degree in a related field OR equivalent combination of education and/or experience.


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