• Support Engineer

    Job Locations US-CO-Arvada
    Posted Date 2 weeks ago(11/5/2018 12:57 PM)
    Job ID
    2018-18362
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our Client, a leading provider of Cloud-based services, Managed Services, ERP solutions, and Network Security Consulting, is currently seeking candidates for a contract-to-hire Support Engineer role. This individual will use their existing skills and company-paid training to quickly and efficiently resolve IT issues and problems, working directly with Client end-users across diverse industries.  In addition to company paid training and certifications, the company offers a relaxed, team-based work environment, great salalry and benefits, and strong potential for professional growth.

    Responsibilities

    • Work on Support tickets that come in via phone, email, or customer portal
    • Monitor and manage system alerts and notifications, and respond accordingly through service tickets
    • Support technical issues involving Microsoft’s core business applications and operating systems
    • Support of disaster recovery solutions
    • Installation and configuration of workstations
    • Malware removal
    • Configure users in a Microsoft Domain Environment
    • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
    • Basic remote access solution implementation and support: VPN, and Terminal Services
    • Support print quality and printer networking issues
    • Escalate service requests that require Senior Engineering level support
    • Document all work in service tickets as it occurs

    Qualifications

    • Excellent written skills including grammar, punctuation, and the ability to communicate professionally with clients and document work performed
    • Strong customer service skills and experience in a Helpdesk or IT Support role
    • Understanding of operating systems, business applications, printing systems, and network systems
    • Ability to diagnose technical issues, multi-task, and adapt to changes quickly
    • Understanding of ticketing systems, support tools, and troubleshooting techniques, and how technology is used to provide IT services
    • Self-motivated with the ability to work in a fast moving environment
    • AS degree or higher in a related IT field

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