• Business Process Analyst

    Job Locations US-PA-Canonsburg | US-PA-Canonsburg
    Posted Date 2 weeks ago(1/8/2019 2:39 PM)
    Job ID
    2019-18458
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Our client, is seeking a successful candidate that will participate on a team dedicated to the management and implementation of Microsoft Dynamics 365 CRM. The candidate will participate in CRM oriented deep dive discovery sessions with business subject matter experts, write functional requirements translating business processes to technical tools, participate in acceptance testing, and facilitate communication to end users.  This is a 12 month contract position.

     

    Responsibilities

    • Record and document CRM process, procedures, and standards to ensure system usage consistency among all user groups
    • Anticipate and address needs of area organizations as they pertain to department process
    • Understand the department’s use of systems, reports & tools and function as a subject matter expert
    • Function as business owner for CRM development projects
    • Maintain customer advocacy and priority in development meetings
    • Maintain a strong and collaborative relationship with business and IT partners
    • Lead testing and implementation of systems, tools, & processes
    • Ensure that CRM and related tools are adequate and properly utilized; propose and develop enhancements as necessary

     

    Qualifications

    Education/Certifications

     

    • Bachelor’s Degree, or related experience required 

    Experience/Minimum Requirements

     

    • Experience with current versions of Microsoft Windows
    • Proficient use of Microsoft office products
    • Functional experience with Microsoft Dynamics 365 CRM
    • Implementation experience is a plus

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