Desktop Support Technician

Location: Coatesville/Conshohocken, PA

Job Type: Contract to Hire

Work Authorization: U.S. Citizen or Green Card

The A.C. Coy Company is currently hiring for a Desktop Support Technician role.  This role will be on-site in both Coatesville and Conshohocken, PA.  Our ideal candidate will have a Bachelor's degree or 3+ years' experience in a technical field.  MCSA, A+, Network+ certifications and experience in a manufacturing environment preferred.

• Accepts and/or creates support tickets and works to resolve application, pc system, server, network, and various other technology issues
• Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance
• Provides hands-on support for servers and switches as necessary under the guidance of the enterprise Server and Network Teams
• Collaborates and provides guidance to other team members where able
• Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate. Corresponding work to be documented within Remedyforce and should reflect the guidelines implemented by Service Delivery staff
• Responsible for site support ticket management, follow-up, and time management
• Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools
• Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers
• Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data
• Creation and deployment of software packages and reporting through the desktop management system (SCCM)
• Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies)
• Inventory management and tracking
• Makes suggestions to management on potential improvements in processes and standards
• Off Hours support for critical incidents
• Additional responsibilities as identified and assigned

Minimum Requirements:

• Bachelor’s Degree in related field or equivalent experience.
• Minimum 3 years’ experience in a technical field with:
  • Active Directory
  • Server and Network administration
  • Desktop technologies
  • Wireless technologies

Preferred Requirements

• Microsoft Certified Systems Administrator
• A+ certification
• Network + certification
• Experience in manufacturing environment 

Key Software/Applications

• Windows 10 Enterprise
• Microsoft Office 365
• Teams, SharePoint, OneDrive, OneNote
• Email Outlook
• VPN Global Protect Prisma
• MFA OKTA
• Antivirus Sentinel One
• Encryption Bitlocker
• Inventory Snow
• Deployment SCCM, Software Center
• Ticketing Remedy Force
• Mobile Mgmt inTune
• Hardware HP / Dell / Lenovo