PC Refresh Technician- onsite in Middletown, OH

Location: onsite- Middletown, OH

Job Type: 6 month contract- with potential for hire

Work Authorization: No third parties

The A.C. Coy company has an immediate opening for a PC Refresh Technician.  Ideal candidates will have a Bachelor's degree and at least 3 years' experience in a technical field.

• Accepts and/or creates support tickets and works to resolve application, pc system, server, network, and various other technology issues
• Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance
• Provides hands-on support for servers and switches as necessary under the guidance of the enterprise Server and Network Teams
• Collaborates and provides guidance to other team members where able
• Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate. Corresponding work to be documented within Remedyforce and should reflect the guidelines implemented by Service Delivery staff
• Responsible for site support ticket management, follow-up, and time management
• Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools
• Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers
• Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data
• Creation and deployment of software packages and reporting through the desktop management system (SCCM)
• Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies)
• Inventory management and tracking
• Makes suggestions to management on potential improvements in processes and standards
• Off Hours support for critical incidents

Minimum Requirements:

• Bachelor’s Degree in related field or equivalent experience
• Minimum 3 years’ experience in a technical field with:
  • Active Directory
  • Server and Network administration
  • Desktop technologies
  • Wireless technologies

Preferred Requirements

• Microsoft Certified Systems Administrator
  • A+ certification
  • Network + certification
  • Experience in manufacturing environment