Location: Hybrid in Pittsburgh, PA (3 days onsite, 2 days remote)
Job Type: Full Time / Permanent
Work Authorization: No Sponsorship
The A.C.Coy company has an immediate opening for an IT Change and Configuration Manager. Ideal candidates must have 5+ years of experience with ServiceNow and ServiceNow CMDB
The IT Change and Configuration Manager has responsibility for corporate IT infrastructure policy, standards and procedures as they pertain to change management. This role will govern these processes and lead change control meetings. The IT Change and Configuration Manager is also responsible for continuous improvement in this space and will maintain accurate documentation of the processes and changes to those processes.
The second portion of this role pertains to ownership and maintenance of our configuration management database. This will require competence in both design aspects of ServiceNow Common Service Data Model (CMDB), as well as data management. The IT Change and Configuration Manager will be capable of efficiently processing requests, creating and updating content, maintenance of records and process improvement. Additionally, expertise in ServiceNow Common Service Data Model (CSDM), Discovery, Service Mapping, Patterns, and the Data Manager is required.
Responsibilities
Education:
Experience Required:
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