Technical Writer

Location: Hybrid preferred, with 1-2 days in-office; Office location in Eastern Philadelphia, 19341

Job Type: Open-ended consultant role, with eventual Full-time possible

Work Authorization: U.S. Citizen or Green Card

The A.C. Coy Company is currently seeking a Consultant for a long-term Technical Writing role. This individual will be responsible for creating clear, accurate, and user-friendly technical documentation that helps users understand and use a family of software tools. Our ideal candidate will have previous experience creating technical documents, including user manuals, technical guides, API documentation, and system documentation. 

• Develop a variety of technical documents, including user manuals, technical guides, API documentation, and system documentation.
• Collaborate with subject matter experts (SMEs) and technical professionals to collect and understand complex technical information.
• Organize and structure technical content in a logical and coherent manner, making it accessible to both technical and non-technical audiences.
• Transform technical jargon and complex concepts into clear, concise, and reader-friendly language, ensuring that the content is easily digestible.
• Ensure that documentation complies with industry standards, regulations, and company guidelines, particularly in regulated industries like healthcare or finance.
• Coordinate the release and distribution of documentation alongside product or software releases.
• Create training materials, tutorials, and online help systems to support end-users and internal teams.
• Develop multimedia content, such as video tutorials or interactive guides, to enhance the learning experience.

Required

• A minimum of 5 years of professional experience in technical writing, with a focus on API documentation
• Previous specific experience writing technical specifications for APIs and a strong understanding of API validation
• Proficiency in documentation tools such as Swagger (preferred), Markdown, Confluence, or equivalent
• Capability to comprehend source code in languages like Golang and PHP
• Working knowledge of code repositories and code management activities

Preferred

• Understanding of RESTful APIs, SDKs, and web technologies
• Familiarity with Agile methodologies
• Prior experience writing use cases