System Analyst- onsite

Location: onsite near Seward, PA

Job Type: Full Time/Permanent

Work Authorization: No sponsorship

The A.C.Coy Company has an immediate need for a Systems Analyst for a full time opportunity.  This person will be responsible for testing, troubleshooting, and supporting internal systems.

• Provide technical support for critical systems 
• Coordinates and performs software rollout, training, support, and upgrades
• Coordinate with vendors, end-users, and other IT Staff on projects
• Responding to support requests from end users and management; act as primary onsite support at various locations for in Western PA
• Troubleshoot problems reported by end users, identify user needs, and make recommendations for solutions by meeting with end users and implement solutions to those problems
• Build and maintain strong business relationships with all levels of staff and management
• Work closely with technical staff, vendors, software developers, and IT teams to ensure system readiness and reliability
• Ability to assist in data cleanup activities with end-users and project teams for conversion/upgrade purposes
• Develop and maintain a high-level technical knowledge on systems and support those systems when needed by technical staff
• Assist in managing Active Directory, Computers, Users, and Groups for assigned work
• Successfully monitor backup and recovery duties with standards and schedules that meet requirements
• Troubleshoot hardware and software issues using various methods, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgraded IT infrastructure; including researching and recommending innovative approaches to improve overall IT environment integrating automation when possible
• Ensure security is top priority with all solutions while striving to maintain system availability and integrity
• Other duties as assigned

QUALIFICATIONS: Bachelor’s degree in Information Technology or other appropriate discipline; 4+ years’ experience and/or training; or equivalent combination of education and experience

• Exceptional analytical and problem-solving skills with the ability to resolve multiple complex and critical issues
• Ability to manage multiple projects simultaneously while adapting to rapidly changing priorities
• Demonstrate a working knowledge of Microsoft Windows Environments, Active Directory (AD), Azure AD, and Office 365 Products
• Ability to support, troubleshoot, maintain, and offer solutions for any IT related issues across multiple business functions in multiple office locations
• Excellent communication skills, both written and verbal
• Excellent customer service skills, including telephone and listening skills
• Good leadership, planning, organizational, and prioritization skills
• Ability to work with minimal supervision within a fast-paced team and foster teamwork
• Must be able to travel when needed (site visits, training, etc.)
• Site visits can require physical activities surrounding project completion and repair work