Overview
- Tier One Technologies is looking for a Sr. Production Support Analyst specializing in Linux servers and Oracle Database.
- This is going to be a 100% remote Contract-to-Hire position.
- The candidates will work 4X10 hour days rotating, 7 days per week. The shift hours will start at 6PM.
- The initial training will be for 4 consecutive weeks during daytime, 8AM-4:30PM.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Work across designated teams to ensure applications are fully available to all stakeholders and customers.
- Assist development teams in deployments, routine patching and system application monitoring / troubleshooting.
- Analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations.
- Lead incident response calls and contribute / create after action reports.
- Serve as an effective liaison between business and technical teams.
- Successfully lead Production Support Application Monitoring in real-time.
Qualifications
- A Degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred.
- 10+ years of experience in software development and/or related field.
- Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data.
- Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities.
- Demonstrated experience using SQL query on Oracle Databases to perform Database lookups.
- Ability to lead as a Critical Incident Manager to restore production applications impacting events.
- Ability to quickly respond to system alerting to reduce application downtime to customers.
- Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff.
- Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components.
- Ability to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
- Experience training/mentoring less experienced personnel.
- Strong knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems.
- Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic.
- Familiarity with Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics is a plus.
- Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.
- Prior experience training/instructing end users on the use of software applications.
- Must be eligible to obtain a Public Trust clearance.
- All candidates must be a US Citizen or have permanent residence status (Green Card).
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
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