Technical Support Analyst

Location: Hybrid - Pittsburgh, PA (3 days onsite/2 days remote)

Job Type: Full Time / Contract

Work Authorization: No sponsorship

The A.C. Coy company has an opening for a Technical Support Analyst. Ideal candidates must have 3+ years of infrastructure technical support experience.

• Provide onsite support of the data centers, remote offices and technical infrastructure.
• Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified – 80%
• Perform equipment/network/fiber/copper installs and decommissions – 10%

• Installation and general upkeep of data centers racking, fiber, power, and network equipment

• Shift: 3 -11pm Sunday - Thursday

Technical Skills:

• Working knowledge of production layered applications (TCP/IP, OSI model, DNS, etc.)  
• Working knowledge of computer systems, both hardware and software and networking
• Experience with a ticket tracking system (HP Servicedesk, ServiceNow, Remedy, etc.)

Education:

• Associate degree or equivalent experience - required
• Bachelor degree or related experience - preferred