IT Operations Analyst - hybrid in Pittsburgh, PA

Location: Hybrid in Pittsburgh, PA

Job Type: Contract/Contract to Hire

Shift: 11pm-7am (Sunday-Thursday)

Work Authorization: No Sponsorship

The A.C.Coy Company has an immediate need for an IT Operations Analyst 1 position.

• Troubleshooting and resolving remote hardware, software, and network issues
• Identification and triage of indents and requests
• Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
• Monitoring Production Batch (Mainframe and Distributive)
• Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules
• Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings
• Developing new processes and procedures to enhance operations
• Creating and maintaining accurate documentation/procedures
• Communicating status updates with key stakeholders during major incidents
• Strong communication, organization, and planning skills

5+ years’ of Help Desk/Operational experience

• Operations
  • Creating and maintaining accurate documentation/procedures
  • Communicating status updates with key stakeholders during major incidents
  • Developing new processes and procedures to enhance operations
  • Following and checking that all processes and procedures are met
  • Team is meeting operational goals
  • Helping to build knowledge base
  • Ensuring compliance
• Technical
  • VPN issues
  • Password resets
  • Locked Screens
• Plus
  • A+ Certification
  • ITIL 
  • Control M- Batch Monitoring tool