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Technical Support Associate

Job Locations US
Job ID
2024-21600
# of Openings
1
Category
Information Technology

Overview

Location: Onsite- New Stanton, PA 

Job Type: Contract

Work Authorization: US Citizen, No C2C

 

The A.C. Coy Company has an immediate opening for a Technical Support Associate.  Ideal candidates must have a strong robust background in troubleshooting and supporting Slack, Zoom, Workplace, Atlassian, Linux, MacOS, and Windows.

Responsibilities

  • Provide expert technical support by performing advanced troubleshooting, diagnosis, and issue resolution across a suite of software applications, including but not limited to Slack, Zoom, Google Workspace, and Atlassian, as well as various operating systems such as Linux, macOS, and Windows
  • Act as the primary point of contact for internal teams, ensuring seamless connectivity and operational efficiency through proactive support for all software tools used within the organization
  • Oversee the ongoing maintenance, systematic diagnosis, and timely repair of organizational hardware assets, encompassing desktops, laptops, and servers
  • Deliver comprehensive training modules to empower employees with the knowledge and skills required to leverage software applications effectively and adhere to best practices in technology usage
  • Maintain meticulous records, updating and managing documentation that outlines troubleshooting methodologies, procedural steps, and standard operating procedures for routine technical tasks
  • Allocate time for continuous professional development, staying abreast of the latest technological advancements and best practices to ensure the delivery of top-tier technical support and to maintain the organization's competitive edge in technological proficiency

 

Qualifications

  • Solid background in supporting and troubleshooting Slack, Zoom, Google Workspace, Atlassian, Linux, MacOS, and Windows
  • Robust problem-solving skills coupled with the ability to think both critically and independently
  • Strong communication skills
  • Ability to multi-task and prioritizing effectively
  • Must be willing to travel occasional around the Pittsburgh area 

 

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