DESKSIDE SUPPORT TECHNICIAN

Location: Onsite in Massena, NY

Job Type: Full Time / Contract to Hire

Work Authorization: No Sponsorship

The A.C.Coy company has an immediate opening for a  Deskside Support Technician.  Ideal candidates must have 3+ years of deskside support experience with Windows 10 Operating System, O365 application support and Active Directory familiarity. 

• Provide deskside support to end users in a manufacturing environment consisting of standard PC hardware and software troubleshooting
• Interface with a service desk and a customer IT support team to achieve deliverables supporting the end users
• Provide a timely resolution to support requests 
• Providing a high level of quality customer service
• Overtime or off-hour work when needed

Education:

• Associate degree in Computer Science

Experience Required:

• Deskside support experience  - 3+ years

• Hardware, software, printing, networking and file share troubleshooting - 3+ years
• Windows 10 experience - 3+ years
• Microsoft Office 365 support - 3+ years
• Service Now or related ITSM ticketing tool experience - 3+ years
• Familiarity with Microsoft Active Directory, asset tracking, user ID creation - 3+ years
• Experience with support and administration of network phones (VoIP system) - 3+ years
• Understanding of Symantec Virus Scan software