DESKSIDE SUPPORT TECHNICIAN

Job Locations US-NY-massena
Job ID
2025-21619
# of Openings
1
Category
Information Technology

Overview

Location: Onsite in Massena, NY

Job Type: Full Time / Contract to Hire

Work Authorization: No Sponsorship

 

The A.C.Coy company has an immediate opening for a  Deskside Support Technician.  Ideal candidates must have 3+ years of deskside support experience with Windows 10 Operating System, O365 application support and Active Directory familiarity. 

Responsibilities

  • Provide deskside support to end users in a manufacturing environment consisting of standard PC hardware and software troubleshooting
  • Interface with a service desk and a customer IT support team to achieve deliverables supporting the end users
  • Provide a timely resolution to support requests 
  • Providing a high level of quality customer service
  • Overtime or off-hour work when needed

Qualifications

Education:

  • Associate degree in Computer Science

Experience Required:

  • Deskside support experience  - 3+ years

  • Hardware, software, printing, networking and file share troubleshooting - 3+ years
  • Windows 10 experience - 3+ years
  • Microsoft Office 365 support - 3+ years
  • Service Now or related ITSM ticketing tool experience - 3+ years
  • Familiarity with Microsoft Active Directory, asset tracking, user ID creation - 3+ years
  • Experience with support and administration of network phones (VoIP system) - 3+ years
  • Understanding of Symantec Virus Scan software     

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