Technical Program Manager

Location: Primarily Onsite; Office location in Eastern Philadelphia, 19341

Job Type: Full-time Direct Hire

Work Authorization: U.S. Citizen or Green Card

The A.C. Coy Company is currently seeking candidates for a Technical Program Manager role. This individual will act as a bridge between the CTO and the corporate Development, Engineering, and Support teams, ensuring that cross-functional projects are delivered successfully. The ideal candidate is a strong communicator with a technical background in software development and engineering, capable of managing day-to-day operations while providing the CTO with high-level insights through dashboards and reports. 

Our client is offering an excellent salary and health benefits package, along with an opportunity to be a key player and make a positive impact within a dynamic, growing organization.

• Cross-Team Coordination: Manage and oversee cross-functional projects involving Development, Engineering, and Support teams, ensuring alignment with company goals and timely delivery of milestones
• Task Management & Accountability: Hold team managers and contributors accountable for deadlines, deliverables, and quality standards, stepping in to resolve blockers and escalate issues as needed
• KPI Tracking & Dashboards: Design, implement, and maintain CTO-level dashboards to monitor critical KPIs (e.g., system uptime, feature delivery timelines, support resolution rates), providing actionable insights for strategic decision-making
• Communication: Serve as a liaison between the CTO and internal teams, as well as with other C-suite executives (CEO, CRO, COO), translating technical updates into concise, business-focused reports
• Process Optimization: Identify and implement process improvements to enhance team efficiency, collaboration, and output.
• Tactical Support: Offload day-to-day operational and administrative tasks from the CTO, enabling focus on visionary leadership and strategic initiatives

Required:

• 5+ years of experience in a project management or operations management role within a SaaS, software development, or engineering environment
• High-level understanding of SaaS architecture, software development lifecycles (e.g., Agile, DevOps), and engineering principles; comfortable engaging with technical teams without needing to code
• Exceptional written and verbal communication skills, with the ability to tailor messages for technical teams and executive stakeholders
• Strong organizational and task-management abilities, with a proven track record of driving projects to completion
• KPI-driven mindset with experience building dashboards or reports
• Proficiency in project management tools (Jira, Asana,) and collaboration platforms (Slack, Microsoft Teams, M365)

Preferred:

• Any experience working with VoIP, UCaaS, or telecommunications technology
• Bachelor’s degree in Information Technology, or a related discipline
• PMP certification
• Scrum Master certification