IT SUPPORT TECHNICIAN - ONSITE

Location: Lafayette, IN - Onsite M - F

Job Type: Contract to Hire 

Work Authorization: No Sponsorship

The A.C.Coy company has an immediate need for an IT Support Technician.  Ideal candidates must have 2+ years of IT support experience.  

• Stage, configure, and deliver IT assets (e.g., personal computers and mobile phones)
• Manage the inventory of IT assets for the site(s)
• Provide IT / OT deskside support to all employees at the client facility
• Provide White Glove IT services to all company executives
• Diagnose and resolve software and hardware incidents, including operating system (Windows 10, 11), network, mobile devices and software across a range of business and OT applications
• Communicate with employees vis face to face, over the phone, remote access, Teams and in writing
• Comfortable working in areas that are not climate controlled
• 80% office environment, 20% manufacturing environment (All safety equipment provided by client)
• Support 500 internal users on a 4 person team

Education:

• Bachelor's degree - Preferred

Experience:

• IT Support experience (deskside, phone, white glove) - 2+ years
• Ticketing system experience (ServiceNow, Jira, Remedy, etc.) - 2+ years
• Printer, mobile device, network, operating system (Windows 10/11) - 2+ years
• IT asset inventory management - 2+ years
• Experience working in a manufacturing facility - Preferred