Technical Account Manager- Hybrid, Pittsburgh, PA

Location: Hybrid in Pittsburgh, PA

Job Type: Permanent/Full Time

Work Authorization: No sponsorship

The A.C.Coy Company has an immediate need for a Technical Account Manager.  Qualified candidates will bring their technical expertise and relationship management experience to be able to provide tailored services to our clients.  

• Develop and present strategic IT plans that align with clients' business objectives
• Understand client industries, pain points, and evolving needs to recommend impactful IT solutions and industry trends
• Create and manage technology roadmaps focused on efficiency, security, and business continuity
• Serve as the trusted adviser and main point of contact for assigned clients
• Foster strong relationships by proactively addressing concerns and delivering value-added solutions through face-to-face and virtual client engagement
• Identify opportunities for additional services or projects that support client success
• Prepare hardware and service quotes in collaboration with other departments
• Lead strategic technical alignment reviews regarding IT performance, security posture, and future initiatives
• Collaborate with internal teams to ensure seamless service delivery and project execution

Education: Bachelor’s degree in IT, Business Administration, or equivalent experience

• 3-5 years' experience selling MSP Solutions
  • Hardware Sales could be considered
• Deep understanding of IT managed services and cloud/data center solutions
• Strong interpersonal, communication, and presentation skills
• Ability and willingness to travel locally around the Pittsburgh area
• Valid driver’s license required
• Active pursuit or maintenance of professional IT certifications (preferred)