IT SUPPORT TECHNICIAN

Location:  Onsite in Pittsburgh, PA (Tuesday - Saturday 3pm - 11pm)

Job Type: Full Time / Contract to Hire

Work Authorization: No Sponsorship

The A.C.Coy Company has an immediate need for an IT Support Technician.  Ideal candidates must have 5-10 years of prior Service desk or Operations support experience.  Must be able to work second shift (3pm -11pm).

• Operations team provides 24X7X365 on-site support 
• Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified 
• Perform equipment/network/fiber/copper installs and decommissions 
• Handle production changes and system turnovers
• Second shift (3pm - 11pm) Tuesday - Saturday

Education:

• Bachelor's degree - Preferred

Experience Required:

• IT Service Desk or Operations support - 5 -10 years 
• Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years
• Installation and decommissioning of equipment/network/routers/servers - 1+ years
• Documentation experience - able to provide detailed write up of problem and resolution - 5+ years