Help Desk / Systems Administrator

Location: Onsite/Hybrid, Pittsburgh PA

Job Type: Full Time

Work Authorization: US Citizen / Green Card

The A.C. Coy Company has an immediate need for a Help Desk Systems Administrator.  Ideal candidates must have at least 3-5 years in help desk and server administration experience.

Responsibilities

• Provide technical support for desktop/laptop hardware, applications, phone systems, Microsoft 365, SharePoint, printers, and custom applications
• Diagnose and resolve complex technical issues, develop solutions to recurring technical problems
• Install, configure, and maintain operating systems, applications, and system updates
• Perform routine maintenance to ensure optimal performance of equipment
• Provide remote support and troubleshooting for users working from home
• Assist with employee onboarding and offboarding
• Monitor, troubleshoot, and optimize VMware/Hyper-V infrastructure
• Manage server and network related issues providing level 1 troubleshooting support
• Maintain the security of a network by managing, configuring, and monitoring Palo Alto Network Firewalls
• Assist in any computer repair/PCBuilds, and maintenance

Experience 

• 3-5 Years of general networking experience
• Strong experience providing technical support for Microsoft 365 applications
• Experience troubleshooting and providing technical support for Laptop/Desktop hardware, phone systems, and printers
• Knowledge of Firewall and VMWare Administration- Palo Alto, Hyper-V- a Plus
• Strong experience in Domain Name Systems (DNS), and Domain Administration
• Experience managing, configuring, and maintaining VPNs - Global Protect a plus
• Knowledge of security system platforms- Genetec a plus
• Experience using FTP management systems such as CrushFTP- a plus
• Employee onboarding and offboarding experience- preferred
• Strong experience in IP Phone System support, installation, and maintenance
• Experience in PC Builds/Computer repair/maintenance
• Experience using Veeam or any related system backup software preferred