Help Desk / Systems Administrator

Job Locations US-PA-Pittsburgh
Job ID
2025-21795
# of Openings
1
Category
Information Technology

Overview

Location: Onsite/Hybrid, Pittsburgh PA

Job Type: Full Time

Work Authorization: US Citizen / Green Card

 

The A.C. Coy Company has an immediate need for a Help Desk Systems Administrator.  Ideal candidates must have at least 3-5 years in help desk and server administration experience.

Responsibilities

Responsibilities

  • Provide technical support for desktop/laptop hardware, applications, phone systems, Microsoft 365, SharePoint, printers, and custom applications
  • Diagnose and resolve complex technical issues, develop solutions to recurring technical problems
  • Install, configure, and maintain operating systems, applications, and system updates
  • Perform routine maintenance to ensure optimal performance of equipment
  • Provide remote support and troubleshooting for users working from home
  • Assist with employee onboarding and offboarding
  • Monitor, troubleshoot, and optimize VMware/Hyper-V infrastructure
  • Manage server and network related issues providing level 1 troubleshooting support
  • Maintain the security of a network by managing, configuring, and monitoring Palo Alto Network Firewalls
  • Assist in any computer repair/PCBuilds, and maintenance

Qualifications

Experience 

  • 3-5 Years of general networking experience
  • Strong experience providing technical support for Microsoft 365 applications
  • Experience troubleshooting and providing technical support for Laptop/Desktop hardware, phone systems, and printers
  • Knowledge of Firewall and VMWare Administration- Palo Alto, Hyper-V- a Plus
  • Strong experience in Domain Name Systems (DNS), and Domain Administration
  • Experience managing, configuring, and maintaining VPNs - Global Protect a plus
  • Knowledge of security system platforms- Genetec a plus
  • Experience using FTP management systems such as CrushFTP- a plus
  • Employee onboarding and offboarding experience- preferred
  • Strong experience in IP Phone System support, installation, and maintenance
  • Experience in PC Builds/Computer repair/maintenance
  • Experience using Veeam or any related system backup software preferred

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed