Desktop Administrator

Location: Hybrid arrangement; Office located in Wexford, PA

Job Type: Full time

Work Authorization: U.S. Citizen or Green Card

A.C. Coy is currently seeking candidates for a Desktop Administrator role. This individual will be responsible for the management, support, and optimization of all Windows 11 desktops and mobile devices within the organization. Our ideal candidate will have 5+ years of IT user support experience, with 2+ years of hands-on experience with Microsoft Intune for device management and the ability to provide Level 2 support in supporting Windows 11 and the Microsoft 365 application stack.

This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan.

• Windows 11 Desktop Management:
• Manage, configure, and maintain all Windows 11 desktops and laptops for end-users, ensuring they are secure, compliant, and up-to-date
• Oversee the deployment of Windows 11 updates and patches using Microsoft Intune, ensuring systems are running the latest security patches and features
• Configure and manage Windows Autopilot for device provisioning, allowing for streamlined setup and configuration of new Windows 11 devices
• Troubleshoot and resolve hardware, software, and operating system issues on Windows 11 desktops and laptops
• Mobile Device Management (MDM):
• Manage and support mobile devices, including iPhones and Android devices, using Microsoft Intune as the MDM solution
• Configure security policies, app deployments, and device restrictions to ensure mobile devices are compliant with corporate standards
• Provide end-user support for mobile device issues, such as device enrollment, connectivity, and application configuration
• Microsoft 365 Application Support:
• Provide end-user support for the Microsoft 365 (M365) suite of applications, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, and PowerPoint
• Assist users with issues related to M365 apps, such as login problems, app functionality, file syncing, and collaboration issues
• Configure and troubleshoot settings for OneDrive for Business and SharePoint, ensuring seamless file access and collaboration
• Device Provisioning & Deployment:
• Deploy and configure new desktops, laptops, and mobile devices for users using Intune, ensuring that devices meet corporate standards and security requirements
• Manage Intune application deployment, ensuring that all required applications are installed and configured on devices in a timely manner
• Perform regular audits of device compliance, ensuring that devices meet security standards and company policies
• End-User Support and Troubleshooting:
• Provide tier 1 and tier 2 support to end-users for issues related to desktops, laptops, mobile devices, and M365 applications
• Troubleshoot and resolve hardware, software, network, and application issues in a timely manner, escalating to senior IT staff when necessary
• Ensure prompt resolution of service requests and issues through the company’s service management system
• Security and Compliance:
• Enforce security policies on desktops, laptops, and mobile devices to ensure compliance with corporate security standards
• Configure and manage antivirus software, and other security solutions on all devices to prevent malware and unauthorized access
• Use Intune compliance policies to ensure that all devices meet the necessary security and encryption requirements
• Documentation and Reporting:
• Maintain accurate records of all desktop configurations, mobile devices, software installations, and system configurations
• Create and update user guides, knowledge base articles, and troubleshooting documentation for common issues
• Provide regular reports on device status, including compliance, security issues, and deployment progress
• Collaboration and Training:
• Collaborate with the broader IT team to implement new desktop management technologies and improve workflows
• Provide training and guidance to end-users on the effective use of desktop systems, mobile devices, and Microsoft 365 applications

REQUIRED:

• 5+ years of IT user support experience
• 2+ years of hands-on experience with Microsoft Intune for device management and the ability to provide Level 2 support in supporting Windows 11 and the Microsoft 365 application stack.
• Experience in mobile device management (MDM) for iPhones and Android devices using Microsoft Intune
• Hands-on experience with the Microsoft 365 suite, including Teams, OneDrive, SharePoint, and other productivity applications
• Knowledge of Windows Autopilot for device provisioning and Intune Application Deployment
• Proficiency in Windows 11 administration and configuration, including troubleshooting, performance tuning, and security
• Experience with Intune for device management, application deployment, security policies, and compliance management
• Strong knowledge of mobile device management (MDM), including app deployment, configuration, and security enforcement for iOS and Android
• Familiarity with Active Directory, Azure Active Directory (AAD), and user/device management in cloud environments

PREFERRED:

• Any relevant Microsoft Certifications