DESKSIDE SUPPORT TECHNICIAN - ONSITE

Location: Lancaster, PA - Onsite

Job Type: Full Time / Contract to Hire

Work Authorization: No Sponsorship

The A.C.Coy company has an immediate opening for a Deskside Support Technician.  Ideal candidates must have 2+ years of deskside support experience supporting a standard PC hardware and software environment. 

• Provide deskside support to end users in an office and manufacturing facility setting that will consist of standard PC hardware and software troubleshooting
• Interface with a service desk and a customer IT support team to achieve deliverables supporting the end users
• A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. 
• Ideal candidates should be tech savvy, embrace new technology and changes quickly.

Education:

• High School Diploma - Required
• Associates Degree in IT - Preferred

• Deskside support experience and basic troubleshooting - 2+ years
• Support skills including: hardware, software, printing, networking, file shares 
• Windows 11 support experience 
• Proficient in the latest Microsoft Office Applications (Office 365)  
• Service Now or related ITSM ticketing tool experience
• Microsoft Active Directory - Add/Delete users
• Experience with computer asset tracking  
• Experience with user ID creation  
• Support and administration of network phones (VoIP system)