Optical Network Engineer - Hybrid

Location: 3/2 Hybrid arrangement; Office located in Downtown Pittsburgh (free parking)

Job Type: Full time

Work Authorization: U.S. Citizen or Green Card

A.C.Coy is currently seeking candidates for an Optical Network Engineer role. This individual will serve as a technical leader and escalation point for complex network incidents and customer issues, responsible for advanced troubleshooting, lab-based replication of network events, and driving resolution of service impacts.

Our ideal candidate will have 5+ years of experience in networking or telecommunications and a strong understanding of optical fiber characteristics and IP transport principles.

This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan.

• Work cross-functionally with Product Management, Engineering, and Service Delivery teams to create, enhance, and support scalable, high-performance services
• Monitor and analyze network performance and operational anomalies affecting end-customer connectivity
• Serve as high level of escalation for customer technical support and NOC-reported alarms
• Administer ISP core infrastructure, including Juniper and Nokia routers, DNS, web servers, and email servers
• Design and implement customer IP/Transport network solutions including routers, switches, and firewalls
• Lead and manage complex network projects, including hardware specification, testing, proof-of-concept development, and scheduling
• Document and train Service Operations teams on network systems and operational procedures
• Develop enterprise-grade ISP and Managed Service solutions tailored to customer requirements
• Partner with Sales Engineering to streamline project workflows and engage with stakeholders on solution design and implementation
• Support the development and launch of new network products and services

Required: 

• 5+ years of Engineering experience in networking, telecommunications, or a related industry
• Strong understanding of optical fiber characteristics and IP transport principles
• Ability to participate in On-call rotation for 24/7 escalation support

 Preferred: 

• CCIE Certification
• Specific experience with ISP Network Automation
• Bachelor’s degree in Engineering, Computer Science, or a related technical field
• Proven expertise in MPLS, BGP, iBGP, OSPF, QoS, and Metro Ethernet technologies
• Additional vendor-specific certifications (e.g., JNCIP, CCNP, JNCIE)