PRODUCT SUPPORT - DIGITAL SIGNAGE - HYBRID

Location: Remote (EST timezone)

Job Type: Full time / Contract

Work Authorization: No Sponsorship

The A.C.Coy company has an immediate opening for a Technical Support - Digital Signage consultant.  Ideal candidates must have 3+ years of experience supporting a digital signage or internal communication platform.

• Participate in the global deployment of a digital signage platform
• Provide post go-live support (will provide ticket support for all user issues)
• Post-Installation configuration and support of Digital Signage display devices
• Daily monitoring to ensure all devices are up and running
• Interact with local IT support teams to confirm resolution of issues, update user list/device owner
• Create/execute/validate test plans for platform software upgrades
• Account set up and permission creation for new users
• Maintain/Update Documentation
• Train new users on content management system software (log ins, add slides, adding/saving content, etc.)

Education:

• Bachelor's degree or equivalent experience

Experience Required:

• Supporting a digital signage (Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years
• Experience creating/executing test plans for digital signage platform - 3+ years
• Experience working with 3rd party vendors to resolve escalated issues
• Providing support and communicating with non-technical users
• Change management and governance