Location: Hybrid, Robinson PA Job Type: Contract to Hire / Full time Work Authorization: No C2C or Sponsorship
The A.C.Coy Company has an immediate opening for an IT Project Manager role.
Responsibilities
Lead, facilitate, coordinate, and track the day-to-day activities which are required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract
Managing customer expectations and satisfaction of products, services, and projects by demonstrating effective communication skills, verbal and written, with customers, project teams and leadership
Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities; Use of all governance tools (scope document, project status reports, risk and change logs, etc.), for all assigned projects, for effective management
Successfully manage the scope of the deployment project, including customer priorities
Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution
Appropriately manage/escalate project issues or risks both internally and to the customer
Providing leadership and direction for customers, project teams, and deployment staff
Accurately forecasting current and future quarter revenue for each assigned project
Qualifications
Education: Bachelor’s degree or relevant experience
4-6 years of IT Project Management experience
Prior Help Desk experience would be helpful
Working as a member of the Tier II/escalation team
Demonstrated experience in client support and direct client communications
Ability to lead client meetings and capture meeting notes and action items
Ability to work independently and with a team
Ability to understand and interpret technical requirements and translate those requirements into project plans and technical documentation
Ability to manage multiple project tracks demonstrating attention to detail, following up on all open items until resolution is reached
Ability to rapidly adjust and be flexible based on the project’s needs. Each client implementation is unique, which makes it a very exciting industry to support
General IT proficiency leveraging software as a service-based platform
